Terms & Conditions

Rental and Leasing


 Additional ID will be required besides the driving license as credit cards alone are not acceptable as a form of ID. Identification showing the hirer/driver’s current name and address is required. Failure to provide additional proof of address will either have the hire declined or a 3rd party check may be provided at an extra charge.

 Hirers that are visiting from outside of the UK will need to bring additional ID with their license if they can’t provide proof of address i.e Valid Passport, International license, etc


When hiring from HMS for the first time we will require a photograph to be taken and stored against your customer record. This photo will be taken at our office when collecting for the first time, however, we may require updates to this photo over time. The photo is stored purely for future identification and insurance purposes and will never be passed on to any third party.


Hirers must have held a full license for at least 12 month. On minibuses or 7.5 tonne cargos the minimum is 5 years. Please check all endorsements with our office when booking as some endorsements are not acceptable on our insurance. The New UK license now only comes as one part (photo card license) and needs to be checked online by either providing your National Insurance number on booking or collection OR by providing the DVLA license code https://www.gov.uk/view-driving-license


In general we do accept foreign licenses, however there are circumstances where a UK (or valid EU) driving license is required by UK law. Please see the Direct.gov website for more details on driving in the UK with a foreign license. One other consideration we do require is that we will not be able to validate the license if it is not readable by an English speaking member of staff – for example licenses that use only non-western characters may not be accepted if they do not have data that can be easily understood. Please contact your preferred pickup branch in advance for clarification and confirmation of eligibility.


We accept drivers aged 25-70yrs with a clean license. If you are between 21-24 or 70-76 or have certain endorsements it may still be possible to hire if arranged with the branch prior to pick up. The excess on the insurance will be increased.


The fuel gauge reading is recorded on your hire contract and we ask you to return with the same amount of fuel at the end of your hire. Sorry, no refunds on extra fuel.


We make every effort to supply the vehicle ordered, or an acceptable substitute at the time, but cannot accept liability for the consequences of our failure to do so.


Visa, MasterCard or American Express (4% surcharge for Amex) for hire & deposit at time of hire less any advance payment. We do not accept PAY-AS-YOU-GO cards, Electron cards or Metro MasterCard's for the returnable deposit.


We can quote for lease hires to business customers and also offer flexi-lease options for bookings over an extended period. Please contact our main office 01932 562748 for more information.


Meet & Greet at Heathrow or Gatwick. We actually meet you at the terminal, help with baggage, take you to the car and you can either take the vehicle direct from the airport OR we will bring you to the branch to take the vehicle from there. A small charge is made according to the time of day and type of collection/return. Please call our office for availability.


All vehicles have full breakdown and recovery assistance and in addition we have our own 24 hour emergency number.


Vehicles must be returned to point of pick-up, Collection can be arranged in advance prior to arrangement with our office.


Are at no extra cost, but must complete a proposal form and produce their license. Each driver will need to come to a branch to be added to our insurance


Hirer’s are responsible for daily checks on oil, water, tires and lights.


Management reserve the right to adjust prices without prior notice. Prices may vary between quotations and are only valid for 1 week.


Management reserve the right to change any terms and conditions without notice or not comply to the published material if certain circumstances arise. For further terms and conditions please contact your local branch.